I have only had one experience with this company, but it was excellent. The purchase, in the dead of winter, was a Chinese Elm
(Ulmus Parvifolia) and ordered via phone. As the temp was sub-zero at the time, it was agreed that we would wait a few days until it warmed up some. The tree, exactly as photographed on their site, arrived well packed, insulated, second day delivery and I had been notified that it was shipping. The transaction was great, the tree is great and I will return again if the desired tree is available there.
DaSu Bonsai Studios in Central Iowa, USA