Nice tree you have there.
In general, for this species, think: Humid tropics. So ideal growing conditions:
- Lots of (sun)light
- Moderately warm
- Good moisture available
- Humid air
The first three need to be balanced. If there is little light and it is cool, the tree should be kept a little drier, and the tree will slow down and enter a slumbering state.
Probably, this is kept in the living room. Moderately warm. Watering might be dificult so roots are switching between dry and wet a lot. It is DARK in living rooms, especially in winter. And the air is dry. So you have an unbalanced growing situation and the plant is struggling. It is dropping leaves in areas that are darkest (Room-side and lower branches) and pushing a bit of growth in the top, hoping to grow out into the sun.
Putting it in a sunny spot in a cool room can help to pull this through into spring. Or explore whether your living room has a window facing the sun at noon, put it there. Or you can get a modest growlight (for 10-20 usd on amazon already; Look for one with white light; The purple lights are horrible to look at!).
Make sure you do not let the pot dry out completely, yet do not have the soil saturated. Tricky situation. And if it is in the soil you bought it in, it probably is some black muck that goes brick-hard. That stuff is impossible to regulate water in.
Last resort if you think it might be the roots / substrate would be to look for good quality potting soil (Cactus mix oddly enough often is very good with light gravel n there) or get granular bonsai substrate (The last I would not recommend, if you intent to keep this as a living room plant). Then lift from the pot, roughen the outside of the rootball till you have small roots poking out and drop the whole thing into a pot a few cm larger than you have now. In spring/summer once it is healthy, you can consider cleaning the rootball from the stuff it is in now,